Returns & Refund
Returns & Refund
In this article, you can find important information regarding our return policy, including the topics listed in the catalog (hyperlinked to the appropriate section for ease of access).
Before ordering with us, please be sure to read this article carefully. You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page).
Damaged, Defective, or Mis-Shipped Items
Reserved Rights Regarding Returns
Return Policy
The following items are returnable:
- Standard-size dresses (except final sale dresses)
- Shoes (except final sale shoes)
- Most accessories
If you are not satisfied with your item(s), please Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.
Note:
- All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.
- Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.
- If you received promotional gifts with your order, but need to return your order, you may keep these gifts.
- Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-eDressit items or items that you don’t plan to return, in your return package as we are unable to send them back to you.
- Almost all items on our website are made-to-order, including standard-size items. Therefore, we cannot afford "Buy-many-keep-one" purchases. And that would also increase environmental waste. If you cannot decide on the color, size, or style, we offer various services to help you find the perfect dress. These include:
- Color & Fabric Swatch for a small fee. Shipping is complimentary.
- Custom-size option. Our tailors will ensure your dress fits perfectly. For customers in United Kingdom, France, Germany, Australia, Canada, Austria, and Belgium, we're currently offering free custom sizing for a limited time.
The following items (and any others marked as non-returnable on their ordering page) are non-returnable:
- Custom-Made Dresses
- Final Sale Items
- Swatches
- Fabric by-the-yard
- Garment Bags
- Robes
- Lingerie
- Wedding & Party Jewelry
- Bracelets
- Personalized Favors
- Bride Gifts
- Bridesmaid Gifts
- Groom Gifts
- Groomsmen Gifts
Restocking Fee
While we accept standard-size dresses (except final sale dresses) back within the designated window, we charge a 10% restocking fee on returns of select items, including:
Bridal Gowns
Bridesmaid Dresses
Mother of the Bride Dresses
Girls' Dresses
Special Occasion Dresses
Daily Dresses
Flower Girl Dresses
Keep in mind that most eDressit products are made-to-order to help reduce environmental waste and (to keep prices low for our customers) we charge these fees, which are automatically deducted from your refund amount.
Exchanges
We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items.
All new orders are subject to current production times and prices. Prior to pricing or discounts used when the original order was placed will not be honored for a new order.
Return Shipping Charges
If you need to return the items, you can take your package to the local post location and send it back to us. The return shipping fee will be paid by you directly to the post location.
Refund Details
What Gets Refunded
For returned items, we refund the price paid for the returned item(s) plus applicable taxes. We do not refund shipping fees. If there is a restocking fee, we will also deduct it from the refund amount. For more details, please refer to the Restocking Fee section in this article.
Processing Time
Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). We’ll email you a notification once we confirmed your returned products and processed the refund.
Damaged, Defective, or Mis-Shipped Items
eDressit will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.
If your item arrives damaged or defective, please Contact Us directly for assistance with processing your return. After 14 days, we may not be able to process the return and a full refund.
Reserved Rights Regarding Returns
We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:
- Returns in an unacceptable condition (worn, altered, washed, damaged).
- Returns without our prior knowledge.
- Irregular or excessive returns history indicates potentially fraudulent or criminal activity.
- Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.
- Bulk orders with multiple sizes/variations of items of the same type.
We are not liable for these issues:
- Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.
- Products are exposed to corrosive substances or chemicals.
- Products are damaged by misuse, mishandling, or poor maintenance.
How To Return & Refund
For Returnable Items
- Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
- Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.
- When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
- Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
For Non-Returnable Items
If you need after-sale support, please feel free to contact our customer service team directly.