Order Cancellation Policy
Order Cancellation Policy
We have a limited window to cancel orders once placed. This article provides helpful details about the information on the topics listed in the catalog.
Basic Cancellation Policy
Depending on what you ordered, our cancellation window will differ slightly.
Ready-Made Items
These items take only a short time to process before shipping. Includes Final Sale Items, Clearance Sale Items, Swatches, 72 Hour Ship Items, etc.
If you need to cancel your order, please contact our customer service within 12 hours of your order being confirmed.
If you submit your cancellation request after the 12-hour cancellation window, we reserve the right to refuse your request.
Made-To-Order Items
These items take several days for production like bridesmaid, mother of the bride, wedding dresses, etc.
We want you to have peace of mind, knowing that your order will arrive in time for your special event. As a result, we aim to start producing your purchased items within 24 hours of the order being confirmed. However, we appreciate these items are important purchases, which is why we have extended our cancellation window for Made-to-Order items.
The following is our detailed cancellation window & refund policy for Made-to-Order items:
|
Cancellation Windows |
Refund Policy |
|
Within 24 hours of order confirmation |
Full refund of the price paid for the items + shipping fee |
|
24–72 hours after order confirmation |
80% refund of the price paid for the items + shipping fee |
|
72-120 hours after order confirmation |
50% refund of the price paid for the items + shipping fee |
|
>120 hours after order confirmation |
Refund of shipping fee |
Once your order is shipped, it cannot be cancelled.
If you want to cancel your order, please contact our customer service for help.
Important Notes
Once a cancellation request is processed, it cannot be reversed. You would need to place a new order to get the item(s).
If you no longer wanted a specific item or needed to add additional items, please see our Order Change Policy.
Once your order is shipped, it cannot be cancelled. You'll need to wait for the order to arrive and request a return. Please Note: The following items (and any others marked as non-returnable on their ordering page) are non-returnable:
- Custom-Made Dresses
- Final Sale Items
- Swatches
- Fabric by-the-yard
- Garment Bags
- Robes
- Lingerie
- Wedding & Party Jewelry
- Bracelets
- Personalized Favors
- Bride Gifts
- Bridesmaid Gifts
- Groom Gifts
- Groomsmen Gifts